Terms & Conditions

These terms apply to sales of sliding doors, aluminium glass doors, wardrobe organisers and related services through Closet.co.nz. References to “we”, “us” and “our” mean the supplier identified on your written quotation or invoice. Contact sales@closet.co.nz or 020 478 8739 with questions before ordering. Your accepted written quotation and approved specifications form part of our agreement. Any agreed variation must be recorded in writing.

1. Your legal rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. This protection also applies to custom-made, discounted and sale goods. If any term conflicts with those rights, your statutory rights prevail. We do not automatically exclude consumer guarantees just because a purchase is described as a business purchase.

2. Estimates, quotations and acceptance

Planner images and prices are estimates based on the information entered, not final manufacturing drawings or confirmation of technical suitability. Submitting an order or receiving an automatic acknowledgement does not, by itself, authorise production. We will review the design, availability, measurements, price and services and confirm acceptance in writing. If an error or technical issue changes the proposal, we will explain it and obtain your agreement before proceeding. If no revised agreement is reached, payments for goods or services we cannot supply will be returned.

Your quotation states its validity period, inclusions and exclusions. Prices are in New Zealand dollars. GST treatment, delivery, installation and any payment surcharge must be disclosed before you agree to pay. We will not impose an undisclosed fee or retrospectively increase an accepted price. Variations may change the price only with your agreement.

3. Measurements and design approval

Check the opening width and height, number of doors, overlap, frame, panel materials, divider layout, hinges, handles and their positions before approving your specification. Tell us about uneven floors or walls, skirting, obstructions and any particular purpose or performance you require. Request professional measurement if you are unsure.

Where you supply measurements or drawings, you are responsible for their accuracy. If an error in your information requires remanufacture or extra work, we will explain and agree the additional cost before doing that work. This does not transfer responsibility for our own measuring, design, advice or manufacturing errors to you. Where we measure on site, we remain responsible for carrying out that service with reasonable care and skill. Tell us if the site changes after measurement.

4. Materials, samples and product use

Screen colours, lighting, reflections and planner illustrations may differ from physical materials. Inspect physical samples where colour or finish is important. Normal disclosed grain and batch variations may occur, but products must still match the agreed description and any applicable sample guarantees. We will not substitute a materially different finish, panel or component without your agreement.

Use the products only for their agreed purpose and follow supplied safety, handling, installation and care instructions. Do not modify, overload or install a product contrary to those instructions. Damage caused by misuse or incorrect third-party installation may not be covered, but unrelated defects and statutory rights remain protected.

5. Payment and production

Your accepted quotation or invoice states any deposit, stage payments and final balance due. Production starts only after the necessary design approval and agreed payment conditions are met. A deposit is credited towards your order; it is not automatically forfeited in every circumstance. Bank transfers must use the stated order reference. An order is not marked paid merely because bank transfer was selected or a transfer screenshot was provided.

We may pause future work, dispatch or collection for overdue agreed payments after notifying you and allowing a reasonable opportunity to resolve the issue. Any resulting revised programme will be discussed with you. We will not add penalty charges or collection costs that have not been lawfully agreed. A genuine dispute about a payment should be raised promptly so it can be reviewed.

6. Changes and cancellations

Contact us in writing as soon as you need a change or cancellation. Changes are subject to technical feasibility and the production stage. We will provide any additional cost and revised timing for approval before changing the order.

There is no automatic change-of-mind return right for correctly supplied goods. Made-to-measure or specially ordered products may be impossible to resell. If you ask to cancel for convenience, we will assess the work completed and reasonable, unavoidable costs already committed to your order, taking account of costs saved and any recoverable or resale value. We will explain the calculation and refund any remaining payment balance. We will not automatically charge the full order value regardless of actual circumstances.

If we agree to a voluntary return of standard goods, we will confirm its condition, transport arrangements and any reasonable agreed handling charge first. These change-of-mind conditions do not restrict cancellation or other remedies available because of a failure by us or a right provided by law.

7. Refunds, faults and complaints

Contact us with your order number, a description of the concern and photographs where practical. Stop using any item that appears unsafe. Please allow us a reasonable opportunity to assess and resolve the issue. Do not carry out avoidable remedial work without contacting us first, except where urgent action or your legal rights justify it.

Where goods or services fail applicable guarantees, we will provide the remedy required by law. Depending on the nature and seriousness of the failure, this may include repair, replacement, refund, cancellation or compensation. We do not require you to accept store credit instead of a refund to which you are entitled. We will not charge a restocking fee for a valid statutory remedy. Where a refund is agreed or required, we will confirm its amount and method and process it promptly. We remain your point of contact rather than requiring you to pursue the manufacturer.

8. Sale and promotional items

Promotions apply only for their stated period and to the products and quantities identified. Any exclusions or conditions must be disclosed before purchase. Reduced prices and clearance descriptions do not remove statutory rights. A specifically disclosed defect may affect the remedy for that particular defect, but not rights relating to other failures.

9. Shipping and delivery

Delivery areas, charges, address and service level are confirmed in your quotation or order confirmation. Delivery does not include installation unless expressly stated. Advise us in advance about stairs, restricted access, parking, lifting requirements and other delivery constraints. We will agree any additional services or charges before providing them.

We will advise the expected delivery timeframe and communicate material delays. We remain responsible for delivery we arrange and will help resolve loss or damage in that delivery process. Your rights regarding late, missing or damaged goods are not removed by courier terms or an estimated delivery date. Tell us promptly about visible damage or shortages, keeping packaging and photos if safe and practical; failure to report within a short fixed period does not automatically remove your legal rights.

If you arrange your own carrier, the agreed handover arrangements apply, without excusing our responsibility for defects or inadequate packing where we provide packing. If no one is available or the address/access information is incorrect, we will discuss redelivery and any reasonable additional cost caused by that issue before rebooking.

10. Pickup and storage

Wait for our ready-for-collection notice and arrange a collection time. Bring your order reference and suitable identification or written authority for another collector. Any agreed balance is due before release. Use a suitable vehicle, protective materials, restraints and enough people to transport the products safely, especially glass and mirrors.

Inspect goods together with our team where practical and report concerns. Collection does not waive rights relating to defects discovered later. After safe handover, you are responsible for damage caused by your own handling or transport, except to the extent we caused it.

If collection is delayed, contact us to agree a revised date. Storage fees, if necessary, must be reasonably based, disclosed and agreed in advance, with reasonable notice before they begin. We will not automatically dispose of goods or treat them as abandoned without following applicable legal requirements.

11. Installation and site preparation

The quotation defines the installation scope. Unless included, it does not cover demolition, disposal of existing fittings, painting, electrical or plumbing work, asbestos removal, structural alteration or correction of unsuitable openings. Ensure clear, safe access and remove furniture and valuables from the work area. Keep children and pets away while work is underway.

Disclose known hazards, concealed services, access restrictions and required approvals. You must have authority to approve the work at the property. We will take reasonable care of your property and are responsible for damage caused by our failure to do so.

If unexpected conditions or unsafe access prevent the agreed work, we may stop and discuss options. Additional work, reasonable return-visit costs and timing changes require your agreement before proceeding. We will not charge you for a return visit needed solely to remedy our own defective work. Please be available, or appoint an authorised person, to discuss the completed installation and any concerns.

12. Scheduling and events outside our control

Measurement, manufacture, delivery and installation dates depend on the agreed scope and availability. Tell us promptly if you need to reschedule. We will seek to minimise wasted time and only seek reasonable, previously disclosed costs caused by a late change where applicable.

If events outside our reasonable control affect supply, we will notify you, take reasonable steps to reduce the impact and agree revised arrangements where possible. This clause does not remove statutory rights or require you to accept an indefinite delay without a lawful remedy.

13. Liability and dispute resolution

Each party is responsible for loss it causes to the extent required by law. We do not exclude liability for our negligence, misleading conduct or statutory obligations through a blanket disclaimer. Take reasonable steps to avoid preventable additional loss and tell us promptly about concerns.

We will first try to resolve complaints directly and fairly. You may seek independent advice or use the Disputes Tribunal or courts where appropriate. New Zealand law applies, without limiting any mandatory rights or available forum.

14. Changes to these terms

Updates apply to future orders. An update on this website does not retrospectively change an existing accepted order without your agreement or another lawful basis. Keep a copy of the terms, quotation and approved design that apply to your purchase.